1. Introduction
Welcome to Pangwyn (“Platform”, “App”, “Service”, “we”, “our”, or “us”), operated by Shinshutsu Innovations, India.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the Pangwyn mobile application, website, and related services.
By accessing or using Pangwyn, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Account Information
When you create an account, we may collect:
- Full name
- Email address
- Mobile phone number
- Profile photo
- Date of birth
- Gender
- Username
- Social media identifiers (where applicable)
You may register using:
- Email and Password
- Mobile Number and OTP
- Google Login
- Instagram Login (if supported)
2.2 Identity Verification (KYC)
To maintain a safe and trusted community, we may require identity verification.
During KYC verification, we may collect:
- Government-issued identity documents
- ID photographs
- Selfie photographs
- Verification videos
- Verification status and audit records
KYC information is processed solely for identity verification, fraud prevention, trust and safety purposes, and compliance with applicable laws.
2.3 Event Information
When you create or participate in events, we may collect:
- Event title and description
- Event category
- Event images
- Event location
- Event date and time
- Attendance information
- Event preferences
- Event-related communications
For female-only events, gender verification information may be used to determine eligibility.
2.4 Chat and Communication Data
When you use messaging features, we may collect:
- Chat messages
- Media shared in chats
- Timestamps
- Communication metadata
We process communication data to provide messaging functionality, prevent abuse, investigate violations, and improve user safety.
2.5 Device and Technical Information
We may automatically collect:
- Device model
- Operating system version
- App version
- Device identifiers
- IP address
- Language preferences
- Time zone
- Crash logs
- Usage analytics
2.6 Location Information
We may collect:
- Precise location (with your permission)
- Approximate location
- Event-related location data
Location information helps users discover nearby events and enables event creation and participation features.
You may disable location permissions through your device settings, though some features may become unavailable.
2.7 Subscription and Payment Information
When purchasing subscriptions or premium services, payment processing is handled by Razorpay or its authorized payment partners.
We may receive:
- Payment status
- Transaction identifiers
- Subscription details
- Order identifiers
- Payment timestamps
We do not collect, process, or store your complete debit card, credit card, UPI PIN, net banking credentials, or other sensitive payment credentials.
Such payment information is processed directly by Razorpay and regulated financial institutions.
2.8 Push Notification Data
To send notifications, we may collect:
- Firebase Cloud Messaging (FCM) token
- Device notification preferences
- Notification interaction data
3. How We Use Your Information
We use personal information to:
- Create and manage user accounts
- Verify user identity
- Enable event creation and participation
- Facilitate user communications
- Provide female-only event access controls
- Process subscriptions and payments
- Deliver push notifications
- Detect fraud and unauthorized activities
- Investigate safety concerns and policy violations
- Improve platform functionality
- Provide customer support
- Comply with legal obligations
- Enforce our Terms of Service
4. Legal Basis for Processing
We process personal data based on:
- Your consent
- Performance of our services
- Compliance with legal obligations
- Legitimate business interests including security, fraud prevention, and service improvement
Where required by law, we will seek explicit consent before processing certain categories of personal data.
5. Third-Party Services
We may share limited information with trusted third-party service providers that help us operate the Platform.
Firebase
We use Firebase services provided by Google for:
- Push notifications
- Authentication
- Analytics
- Application performance monitoring
Information processed by Firebase is subject to Google's privacy practices.
Razorpay
We use Razorpay for:
- Payment processing
- Subscription management
- Transaction verification
Payment information is processed directly by Razorpay according to its privacy and security standards.
Meta Platforms
Where Instagram or Meta-related integrations are used, we may receive:
- Public profile information
- Account identifiers
- Authentication information authorized by you
Information received from Meta services is governed by Meta's policies and the permissions you grant.
Service Providers
We may engage vendors and service providers for:
- Cloud hosting
- Analytics
- Customer support
- Security monitoring
- Fraud prevention
- Technical infrastructure
These providers may access information only as necessary to perform services on our behalf.
6. Data Sharing and Disclosure
We do not sell personal information.
We may disclose information:
- To service providers assisting our operations
- To comply with legal obligations
- To law enforcement when legally required
- To investigate fraud, abuse, or safety incidents
- During mergers, acquisitions, or business transfers
- With your consent
7. Data Retention
We retain information only as long as necessary for the purposes described in this Policy.
Typical retention periods may include:
- Account information while your account remains active
- Transaction records as required by applicable laws
- KYC records as required for security, fraud prevention, and legal compliance
- Communication records for dispute resolution and safety purposes
- System logs and analytics for operational requirements
When information is no longer required, it will be deleted, anonymized, or securely archived as permitted by law.
8. Data Security
We implement reasonable technical, administrative, and organizational safeguards, including:
- Encrypted network communications (HTTPS/TLS)
- Access controls and authentication mechanisms
- Secure cloud infrastructure
- Monitoring and logging systems
- Role-based access controls
- Security audits and vulnerability management
While we strive to protect your information, no method of transmission or storage is completely secure.
9. Your Rights Under the Digital Personal Data Protection Act, 2023 (India)
Subject to applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Update your information
- Request deletion of personal data
- Withdraw previously granted consent
- Obtain information regarding data processing activities
- Request grievance redressal
- Nominate another person to exercise rights in certain circumstances permitted by law
Requests may be submitted using the contact details below.
10. Account Deletion
You may request deletion of your account by contacting us.
Upon receiving a valid request:
- Personal information will be deleted or anonymized where feasible
- Certain information may be retained where required by law, fraud prevention, dispute resolution, or regulatory obligations
11. Children's Privacy
Pangwyn is not intended for individuals under the age of 18 years.
We do not knowingly collect personal information from children.
If we become aware that a child has provided personal information, we may delete the information and suspend or terminate the associated account.
Parents or guardians who believe a child has submitted personal information may contact us for assistance.
12. International Data Transfers
Your information may be processed on servers located in India or other jurisdictions where our service providers operate.
Where data is transferred, we take reasonable measures to ensure appropriate safeguards are maintained.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted within the application and/or website with a revised effective date.
Your continued use of the Platform after updates become effective constitutes acceptance of the revised Privacy Policy.
14. Contact Us
If you have questions, requests, complaints, or concerns regarding this Privacy Policy or your personal data, please contact:
Shinshutsu Innovations
India
Email: info@pangwyn.com
For privacy-related grievances, please include sufficient details to help us verify and process your request.
Acknowledgement
By using Pangwyn, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
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